Investor Grievance Redressal

Investor Grievance Redressal

At Sapling Financials, we are committed to addressing investor concerns promptly, fairly, and transparently. If you have any complaint or grievance about our services, products, or conduct, we provide a structured process to raise and resolve your concern.

1. How to File a Grievance You may raise your grievance through any of the following channels:
By Email
📧 info@saplingfinancials.com — Please include your name, contact details, account information (if applicable), and a clear description of your concern.
By Phone
📞 +91 98923 00129 — You may call during business hours for assistance. By Mail / In-Person
✉️ You may send a written complaint to our official business address:
Sapling Financials
Mumbai, India

2. Acknowledgement and Response Time

• Upon receiving your grievance, we will:
• Acknowledge receipt within 3 business days.
• Review the details and aim to provide a resolution or status update within 15–30 calendar days depending on the complexity of the issue.

If additional information or documentation is needed to process your grievance, we will contact you directly.

3. What Happens Next

Once your grievance is received:

• We log the complaint in our Grievance Register.
• Our Compliance or Grievance Officer reviews the issue.
• The matter is investigated with the relevant team.
• You will receive a communication with the outcome or status update.

4. Escalation to SEBI (If Not Resolved) If you are not satisfied with our resolution or do not receive a response within the specified timeline, you may escalate your grievance to the Securities and Exchange Board of India (SEBI) via the SCORES (SEBI Complaints Redress System) online portal: https://scores.sebi.gov.in/ — This centralized platform facilitates tracking and resolution of investor complaints against intermediaries.

5. Online Dispute Resolution (ODR) : If your grievance is still not resolved through SCORES, SEBI has introduced an Online Dispute Resolution (ODR) Portal to facilitate conciliation and arbitration for unresolved disputes in the securities market.
https://smartodr.in/ — You may use this portal to seek resolution through structured online dispute mechanisms.

6. Confidentiality : All grievances and related information will be handled with strict confidentiality, and your personal data will be used only for the purpose of resolving the complaint.

7. Contact Information If you have any questions about these Terms & Conditions, please contact us:
Email: info@saplingfinancials.com
Phone: +91 98923 00129